Tag Archives: Windows Server 2008

MS Dynamics CRM 4.0 Client Configuration Wizard fails with “Outlook is not set as the default mail client” on Windows Server 2008 x64

Whilst trying to install the MS CRM 4.0 client on my laptop today I received the following error:

Microsoft Outlook is not set as the default mail client. Please set Microsoft Outlook as the default mail client from Control Panel\Internet Options\Programs, and then re-run the check.”

Luckily this was fairly easy to diagnose with the help of the excellent Process Monitor utility. All I had to do was setup a filter to only capture events for the “Microsoft.Crm.Client.Config.exe” process by going to Filter->Filter and selecting Process Name is Microsoft.Crm.Client.exe as an inclusion filter. Then using the toolbar deselect the file events and run through the wizard again until I got an output like this:

Here we can see that the registry key [HKLM]\SOFTWARE\Wow6432Node\Clients\Mail\(Default) key is being interrogated, a quick look at this in Registry Editor shows that the default is “Windows Mail” for some reason as shown below:

All we need to do is change this value from “Windows Mail” to “Microsoft Outlook”:

Then the wizard will run through fine!

Summary

I am unsure if this is a Windows Server 2008 issue or a general x64 issue, however to resolve it change
[HKLM]\SOFTWARE\Wow6432Node\Clients\Mail\(Default)
from “Windows Mail” to “Microsoft Outlook”

I am unsure if the Wow6432 key is unique to my machine / configuration.

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Taking Screenshots in Windows Server 2008 / OneNote 2007

I was reading about the ‘Snipping Tool’ which is available as part of the Tablet PC tools in Vista.  However there doesn’t appear to be a way to get this on Windows Server 2008.

Happily, and rather surprisingly there actuall IS a use for OneNote which is part of Office 2007.  Simple do WindowsKey+S and you can cut-out a section of the screen which will promptly go in to OneNote from where you can then copy+paste it elsewhere.  Admittedly not as slick as the Vista tool but useful none the less.

Vista & Windows Server 2008 give “Access Denied” when adding a TCP/IP printer with UAC enabled

I have an HP Photosmart C5180 connected to my home LAN via ethernet, I’ve been unable to connect with Vista installed, and then after rebuilding with Windows Server 2008 Standard noticed the same error. Basically I’d go to:

  1. “Add Printer”
  2. “The Printer I wanted isn’t listed”
  3. Select “Add a printer using TCP/IP address or hostname”
  4. Put the IP Address in the field, click Next
  5. Get the error

Access Denied adding TCP/IP printer in Vista and Windows Server 2003

Solution is to either logon as an Administrator (Win2008) and create the port, or in Vista switch off UAC whilst you add the port.

Clearly MS didn’t implement UAC properly on the print dialogs